Every Citizen Has Opportunities, Inc

Employment Support Specialist

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Description/Job Summary

Empowering Individuals for Life.

ECHO is a nonprofit that offers lifelong support for adults with disabilities. We provide skill building, job placement and transporation. Our services empower individuals to be active members of the community. 

Manage production within a host company or community job site while training, employing, and supervising adults with disabilities and managing ECHO’s contract with the host company.  Provide coverage for ECHO drivers as needed. 
  • Implement individual service programs including data collecting, analyzing, and reporting
  • Provide supervision to program participants to ensure health and safety as dictated by their individual service plans and/or per the direction of ECHO management
  • Maintain up to date documentation including notes in SetWorks and Vertex.  Due no later than close of business Monday of the following week.
  • Schedule and transport program participants to and from work sites, using ECHO vehicles
  • Identify, recommend and implement meaningful community based activities that incorporate program participant preferences and choices, support the community and maximize the independence and esteem of individuals served while enhancing the understanding and awareness of others in the community to better include the people we service
  • Identify, recommend and implement an activity that supports cultural diversity on a quarterly basis to improve understanding of individuals similarities and differences of different people and communities around the world
  • Assist with time studies to assure correct remuneration of workers
  • Assure program participant integration into the host company's work force
  • Plan for integrated "down time" activities, such as off-site community outreach activities, ensuring that program participant preferences and choices are encouraged and respected
  • Complete mandatory training to meet regulatory and agency requirements
  • Maintain attendance and punctuality
  • Hours 8:30 AM to 4:30 PM - May be required to drive
  • Substitute driving availability a plus. 6:30 Am to 6:30 Pm Monday through Friday
  • Considerable knowledge of developmental disabilities
  • Through knowledge of typical business practices
  • Proven ability to be flexible in organizing, scheduling, and working to meet the needs of the individuals receiving services
  • Ability to interpret and implement contract specifications and maintain quality control
  • Proven computer skills including Microsoft Office applications, email and internet use, and ability to learn ECHO-specific programs
  • Considerable knowledge of specific training techniques including task analysis, behavioral objectives, and supported employment guidelines
  • Proven ability to support persons with challenging behaviors and intensive training needs
  • Proven ability to establish and maintain effective working relationships with program participants, their families, co-workers, management, and staff
  • Proven driving skills and ability to operate multi-passenger vehicles and mechanized work equipment, must have a driving record acceptable to the insurance company. 
  • Effective oral and written communication skills  including ability to record and analyze data, write reports, maintain files, and process paperwork
  • Proven knowledge of training techniques, behavioral intervention, individual service plans, and supported employment guidelines
Supervisory Responsibility
This position supervises a varying number of program participants depending on site location.
Work Environment
This job operates in various sites through the community
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing duties of this job, the employee is required to push a wheel chair with rider, lift up to 50 pounds, stand for extended periods of time, drive a vehicle, and support persons with challenging behaviors, which can be physical.
Position Type
This is a full-time position, generally Monday – Friday at 8 hours per day
Most ESS positions require driving participants to and from their work site, and may also require substitute driving a full route for an absent bus driver. Getting fingerprints done and taking a drug and alcohol test off-site at hire is required. Additionally, random drug tests could potentially require a repeat off-site drug test one or more times throughout length of employment.
Required Qualifications
  • Associate degree in Social Services, Human Services, or related field or equivalent combination of education and work experience
  • Minimum one year of supervisory experience
  • Minimum one year experience in vocational and/or training of persons with disabilities
  • Valid driver’s license and driving record meeting insurance requirements
 Any offer of employment will be contingent upon successful completion of drug/alcohol screening, criminal background check, education, employment, driving record, and reference checks. ECHO is a drug free workplace.

AAP/EEO Statement
ECHO is proud to be an equal opportunity employer and conforms to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, genetic information & testing, marital status, military status, national origin, age, disability, veteran status or any other status protected by law. ECHO is a member of DHS e-verify program.


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We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at info@echoworks.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.